Job Description
We are seeking a highly motivated and reliable Part-Time Customer Service Representative to join our dynamic team in the heart of Charlotte, North Carolina. This is an Urgent Direct Hire position, meaning we are looking to fill this role immediately for the right candidate.
If you have excellent communication skills and enjoy helping people, this is the perfect opportunity to join a growing company with a commitment to employee growth and flexible scheduling.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues professionally, ensuring high levels of customer satisfaction and retention.
- Accurately update and maintain customer records in the CRM database and internal systems.
- Assist with administrative tasks including data entry, filing, and basic inventory checks.
- Collaborate with the support team to identify trends and improve service protocols.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, retail, or administrative support is preferred.
- Proficient in Microsoft Office Suite (Excel, Word) and basic computer navigation.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.