Job Description
We are looking for a motivated Part-Time Customer Service Representative to join our dynamic team in Indianapolis, IN. If you are seeking a flexible schedule with immediate start availability and a generous sign-on bonus, we want to hear from you.
At Apex Solutions Group, we pride ourselves on providing top-tier support to our clients. In this role, you will be the face of our company, ensuring our customers receive the assistance they need with a smile.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Assist customers in navigating our products and services to find the best solutions.
- Document all customer interactions and maintain detailed records in our database.
- Collaborate with the sales team to identify upsell opportunities.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.
- Must be available to work flexible shifts, including evenings and weekends.