Job Description
We are currently seeking enthusiastic and reliable individuals to join our dynamic team in Cleveland, Ohio. As a leading provider of client support solutions, we are urgently hiring part-time associates to help us deliver exceptional service. If you are looking for a flexible schedule and a chance to grow your career, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive pay rate, comprehensive training, and a supportive work environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on accuracy and empathy.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction rates.
- Accurately enter and update customer information into our database systems.
- Communicate product information, policy updates, and service details clearly.
- Collaborate with the team to meet daily and weekly performance targets.
- Identify opportunities to upsell products or services when appropriate.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Basic computer proficiency and typing skills (35+ WPM).
- Must be available to work a flexible part-time schedule, including evenings and weekends.