Job Description
Are you ready to take your career to the next level with an immediate start?
ApexLogistics Solutions is currently seeking dedicated Night Shift Technical Support Specialists to join our growing team in Raleigh, NC. We offer a competitive salary, excellent benefits, and a $2,000 Sign-On Bonus for new hires!
In this role, you will be the first point of contact for our clients during the evening hours, ensuring seamless operations and top-tier customer satisfaction. We are looking for self-motivated individuals who thrive in a fast-paced environment and want to make an impact.
Responsibilities
- Provide Technical Assistance: Resolve incoming customer inquiries and technical issues via phone, email, and chat with a focus on speed and accuracy.
- Issue Management: Log, track, and manage all support tickets in the CRM system, ensuring a 99% resolution rate.
- Customer Communication: Communicate complex technical information in a clear, friendly, and professional manner to non-technical users.
- System Maintenance: Perform routine system checks and updates during off-peak hours to ensure platform stability.
- Feedback Loop: Gather user feedback regarding software performance and relay insights to the development team.
Qualifications
- Experience: Minimum 1-2 years of experience in customer support or technical help desk roles.
- Availability: Must be available to work Night Shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Skills: Proficient in Microsoft Office Suite and basic troubleshooting of hardware/software issues.
- Soft Skills: Strong problem-solving abilities and excellent written and verbal communication skills.