Job Description
We are looking for a passionate Customer Support Specialist to join our growing team in San Jose, CA. If you are ready to accelerate your career and want the flexibility of Daily Pay and a massive Sign-On Bonus, this is the role for you. We value innovation, teamwork, and professional growth.
Why Join Us?
- Daily Pay Option: Get paid the very same day you work.
- Sign-On Bonus: Earn up to $2,000 upon successful completion of your probation period.
- Competitive hourly rate with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development and training programs.
Don't miss this opportunity to work with a market leader in technology and customer satisfaction.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone channels.
- Diagnose and troubleshoot complex software and hardware issues efficiently.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the engineering team to escalate and resolve high-priority tickets.
- Conduct product training sessions for new team members and clients.
- Identify opportunities to improve customer satisfaction scores (CSAT).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support roles.
- Strong problem-solving and analytical skills with a detail-oriented mindset.
- Ability to work flexible shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and Google Workspace.
- Excellent verbal and written communication skills.