Job Description
Are you ready to accelerate your career with a Sign-On Bonus?
Apex Support Systems is aggressively hiring Night Shift Customer Support Specialists for our state-of-the-art facility in Charlotte, North Carolina. If you thrive in a fast-paced environment and want to start earning immediately, we want to hear from you.
We offer a competitive hourly rate, comprehensive benefits, and a culture that values your contribution. Don't miss this opportunity to join a team that puts people first.
Why Join Us?
- Sign-On Bonus: Receive $2,000 upon successful completion of training!
- Shift Schedule: 11:00 PM - 7:00 AM (Night Shift).
- Comprehensive Benefits: Medical, Dental, and Vision insurance available from day one.
- Career Growth: Clear pathways for advancement within the company.
Apply today and secure your future with Apex Support Systems.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails regarding technical issues and account inquiries during night shifts.
- Troubleshoot: Diagnose and resolve complex customer problems using established knowledge bases and escalation paths.
- Documentation: Accurately document all customer interactions and solutions in the CRM system to ensure continuity of care.
- Team Collaboration: Work closely with day-shift teams to ensure seamless handovers and maintain operational standards.
- Process Improvement: Identify recurring issues and suggest improvements to help desk protocols and scripts.
- Compliance: Adhere to all company policies, security protocols, and regulatory requirements during every interaction.
Qualifications
- Experience: Minimum of 1-2 years of customer service or technical support experience.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Technical Skills: Proficient with Windows, Microsoft Office Suite, and basic computer hardware troubleshooting.
- Education: High School Diploma or GED equivalent required; Associate degree or technical certification is a plus.
- Reliability: Proven track record of punctuality and reliability in previous employment.