Job Description
Are you looking for urgent hiring opportunities that offer a perfect work-life balance? ApexTech Solutions is currently seeking a driven Night Shift Customer Support Specialist to join our elite team in Raleigh, NC.
We are a leading technology firm dedicated to delivering exceptional service 24/7. As we expand our operations, we need a reliable and tech-savvy professional to handle high-volume inquiries and resolve complex technical issues during the evening hours. This is a fantastic opportunity to join a growing company with competitive benefits and a dynamic culture.
What You Will Do:
- Provide top-tier technical support to customers via phone, email, and live chat during night operations.
- Diagnose and resolve hardware and software issues for enterprise clients efficiently.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and escalation management.
- Adhere to all company security protocols and service level agreements (SLAs).
Requirements:
- Minimum 1 year of experience in customer support or technical help desk roles.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM) on a consistent basis.
- Basic proficiency in Windows and Mac operating systems.
- High school diploma or GED required; Associate’s degree preferred.
Ready to apply? We are urgently hiring and looking to fill this position immediately. Don't miss out on this chance to advance your career!
Responsibilities
- Provide top-tier technical support to customers via phone, email, and live chat during night operations.
- Diagnose and resolve hardware and software issues for enterprise clients efficiently.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and escalation management.
- Adhere to all company security protocols and service level agreements (SLAs).
Qualifications
- Minimum 1 year of experience in customer support or technical help desk roles.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM) on a consistent basis.
- Basic proficiency in Windows and Mac operating systems.
- High school diploma or GED required; Associate’s degree preferred.