Job Description
Are you looking for a rewarding career in San Francisco with a competitive pay package? Apex Digital Solutions is expanding our elite night shift operations and is immediately hiring Customer Success Managers to join our growing team. We are looking for individuals who thrive in a fast-paced environment and are dedicated to delivering top-tier support to our clients during the evening hours.
In this role, you will be the face of our brand after hours, ensuring our clients have seamless access to our premium services. We pride ourselves on a modern, inclusive culture and offer a comprehensive benefits package including health insurance, a 401(k) matching plan, and a generous Sign-On Bonus of $2,500 for new hires.
Why Join Us?
- Sign-On Bonus: Receive $2,500 upon successful completion of your probationary period.
- Night Shift Premium: Enjoy a competitive hourly rate with shift differential incentives.
- Growth Opportunities: Clear pathways to team leadership and technical escalation roles.
Responsibilities
- Manage a high volume of client inquiries via phone, email, and chat during evening hours (10:00 PM - 6:00 AM).
- Resolve complex technical issues and customer complaints with empathy, speed, and accuracy.
- Document all client interactions and issue resolutions in our CRM system (Salesforce).
- Collaborate with the day-shift engineering and product teams to escalate and track critical bugs.
- Proactively identify client needs and upsell relevant service tiers to maximize account retention.
- Conduct nightly system checks to ensure service continuity and stability.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Minimum 2 years of experience in customer support, account management, or technical helpdesk roles.
- Must be available to work nights, weekends, and holidays as required by business needs.
- Strong proficiency in CRM software and MS Office Suite.
- Excellent verbal and written communication skills with a focus on customer-centricity.
- Ability to work independently and solve problems without direct supervision.