Job Description
Urgently Hiring: Night Shift Customer Support Specialists in Tampa, FL!
Are you looking for a high-paying night shift job that offers stability and growth? Apex Support Solutions is currently expanding our Tampa team and is looking for motivated individuals to join our night operations.
We are seeking candidates who are reliable, detail-oriented, and ready to start immediately. As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier support while the rest of the world sleeps.
Why Join Us?
- Competitive Pay: Earn up to $24/hour with a guaranteed night shift differential.
- Immediate Start: We fill positions fast for the right candidates.
- Modern Environment: Work in a state-of-the-art facility in downtown Tampa.
- Career Advancement: Clear paths to Team Lead and Management roles.
Responsibilities
- Handle Inbound Calls: Manage a high volume of incoming customer inquiries via phone and email during the night shift.
- Troubleshoot Issues: Diagnose and resolve technical problems and account-related questions efficiently.
- Document Interactions: Record all customer interactions and resolutions accurately in our CRM system.
- Adhere to SLAs: Meet strict service level agreements and performance metrics.
- Collaborate: Communicate effectively with day-shift teams to escalate critical issues.
- Training: Complete all required onboarding and compliance training modules.
Qualifications
- Experience: Minimum 1 year of experience in customer support or technical helpdesk.
- Availability: Must be available to work Night Shifts (4:00 PM - 12:30 AM) on a full-time basis.
- Education: High School Diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and basic computer navigation.
- Communication: Strong verbal and written communication skills in English.
- Problem Solving: Ability to think critically and find solutions under pressure.