Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. This direct-hire opportunity offers flexible scheduling and competitive pay while making a real impact in your local community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using CRM systems and internal resources
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask and prioritize effectively
- Positive attitude with problem-solving mindset
- Availability to work evenings/weekends (20-25 hours/week)