Job Description
Apex Logistics Solutions is currently seeking motivated and reliable individuals to join our growing team as Night Shift Customer Service Representatives. We are offering a direct hire opportunity for those ready to commit to a stable career path in a fast-paced environment.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during our peak operational hours. We value dedication, problem-solving skills, and a positive attitude.
Responsibilities
- Manage high-volume inbound and outbound communication channels during the night shift.
- Resolve complex customer inquiries and escalations with professionalism and empathy.
- Document all interactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or logistics preferred.
- Must be available to work full-time night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.