Job Description
Join our dynamic team in Charlotte as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to start within 48 hours and contribute to our award-winning client experience. This urgent opening offers competitive compensation, comprehensive benefits, and rapid career growth opportunities. Perfect for candidates ready to make an immediate impact in a fast-paced tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify process improvements and implement solutions
- Maintain deep product knowledge through continuous training
- Support new hire onboarding as peer mentor
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize under tight deadlines
- Associate degree or equivalent technical certification preferred
- Experience in SaaS or tech industry strongly preferred
- Available for immediate start and flexible scheduling