Job Description
We're urgently seeking dynamic part-time Customer Service Representatives to join our growing team in El Paso, TX. This direct hire opportunity offers competitive compensation and flexible scheduling. Ideal for students, career changers, or professionals seeking supplemental income. Enjoy a supportive environment with growth potential and comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction metrics
- Participate in ongoing training programs
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work 20-30 hours weekly
- Bilingual (English/Spanish) required
- Reliable transportation to our Transmountain location