Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Global Retail Solutions! We're seeking enthusiastic professionals to deliver exceptional support to our valued clients. This direct hire role offers flexible scheduling and the opportunity to grow with a leading retail technology company. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Austin, Texas.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal resources
- Process orders, returns, and exchanges accurately
- Collaborate with sales and support teams to ensure seamless customer experiences
- Document interactions and maintain detailed case notes in Salesforce
- Identify upsell opportunities and promote company offerings
- Meet key performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in retail or tech
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Basic computer literacy with Microsoft Office Suite