Job Description
Immediate Opening in Sacramento, CA! Join our dynamic team at Apex Solutions Group and jumpstart your career today. We're urgently hiring motivated Customer Service Specialists to deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to grow with a forward-thinking organization. Don't miss this chance to make an immediate impact – apply now!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries and technical support issues using CRM systems
- Document customer interactions accurately in Salesforce database
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends
- Positive attitude with customer-first mindset