Job Description
Join our dynamic team immediately! MetroConnect Solutions is urgently seeking motivated Part-Time Customer Service Specialists to join our Kansas City operations. This is your chance to make an impact while enjoying flexible scheduling and competitive compensation.
We're looking for energetic individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. If you're ready to hit the ground running and grow with us, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining positive relationships
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address complex customer needs
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software and MS Office suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- U.S. work authorization required