Job Description
Start your new career tomorrow with TechSolutions Inc.! We're urgently hiring Customer Service Specialists for our San Jose headquarters. This is a rare immediate hire opportunity offering competitive pay, comprehensive benefits, and a dynamic work environment. No lengthy interviews – just bring your skills and enthusiasm to join our award-winning team today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues with first-contact resolution
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical team to escalate complex cases
- Maintain 95% customer satisfaction score
- Process orders and returns according to company policy
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficiency in Zendesk and Salesforce platforms
- Excellent problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site duties)