Job Description
Join our dynamic team at Austin Tech Solutions as an Immediate Hire Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional customer experiences in our fast-paced tech environment. This direct hire position offers immediate start dates and competitive compensation for dedicated professionals ready to make an impact.
As a cornerstone of our client relations team, you'll handle inbound inquiries, resolve technical issues, and maintain high customer satisfaction metrics. Our Austin headquarters provides a collaborative workspace with modern amenities and opportunities for growth within our expanding tech ecosystem.
Responsibilities
- Handle high-volume inbound customer calls, emails, and live chats with professionalism and efficiency
- Resolve technical issues and troubleshoot software/hardware problems using established protocols
- Document all interactions in CRM system while maintaining accurate case notes
- Collaborate with technical support teams to escalate complex issues and ensure timely resolution
- Maintain customer satisfaction metrics while meeting daily performance targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or call center environment
- Strong problem-solving abilities with technical aptitude
- Exceptional communication skills and patience when handling customer concerns
- Ability to multitask in fast-paced environment with high call volume
- Proficiency with CRM software (Salesforce experience a plus)
- Must be available for immediate onboarding and flexible scheduling