Job Description
Join our dynamic team in Nashville and start your career tomorrow! We're seeking a passionate Customer Service Specialist to deliver exceptional support experiences. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment in Music City's thriving business district. Perfect for motivated professionals ready to hit the ground running.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with sales and support teams to enhance service delivery
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Identify process improvement opportunities and implement solutions
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Associate degree or equivalent professional certification required
- Must pass background check and drug screening immediately