Job Description
Join our elite team of customer service professionals in Chicago! We're offering immediate hire positions with weekly pay and direct hire status for motivated individuals. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in the heart of downtown. No experience necessary – we provide comprehensive training to ensure your success.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs for customer satisfaction and response times
- Collaborate with team leads to improve service protocols
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities