Job Description
Immediate Opening in Indianapolis, IN! NexGen Solutions is urgently hiring Customer Service Representatives to join our award-winning team. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Don't miss this urgent opportunity – apply today and start your new career in 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset