Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Louisville, KY! We're urgently hiring motivated individuals to deliver exceptional support to our community. This direct-hire role offers flexible hours and competitive pay in a fast-paced environment where your impact matters. If you're passionate about helping others and thrive in collaborative settings, this is your opportunity to shine!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction standards
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Support community outreach initiatives and promotional events
- Adhere to company policies and confidentiality protocols
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational skills
- Positive attitude with a service-oriented mindset
- Basic math skills for transaction processing