Job Description
Join our dynamic team immediately! We're seeking a Customer Service Representative to start tomorrow in sunny Orlando, Florida. This urgent contract position offers competitive compensation and the opportunity to make an immediate impact. If you're a proactive communicator with a passion for problem-solving, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to enhance customer experiences
- Meet daily performance metrics including CSAT and resolution rates
- Identify process improvement opportunities and escalate complex issues
- Participate in ongoing training for product updates and compliance
Qualifications
- Minimum 1 year of customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends
- Quick learner with adaptability to changing technologies
- Must pass background check and drug screening immediately