Job Description
Join our dynamic team in Nashville and start your new career tomorrow! We're seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base. Enjoy competitive benefits, flexible scheduling, and a supportive work environment in Music City's thriving business district.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with first-call resolution
- Document interactions accurately in CRM system
- Collaborate with technical team to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in weekly team training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Zendesk/Salesforce platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- Positive attitude under pressure
- Local Nashville candidates strongly preferred