Job Description
Start your career tomorrow with Urgent Staffing Solutions! We're hiring immediately for a dynamic Customer Service Representative role in New York. This full-time position offers competitive pay, comprehensive benefits, and rapid career growth. Join our award-winning team and make an immediate impact!
Why choose us?
- Immediate start – No waiting!
- Competitive compensation with quarterly bonuses
- Comprehensive benefits including health/dental/vision
- Career advancement opportunities
- Modern NYC office with subway access
Responsibilities
- Handle 50+ customer inquiries daily via phone/email/chat
- Resolve billing/technical issues with 95% first-contact resolution
- Update CRM records with 100% accuracy
- Collaborate with tech team for complex escalations
- Maintain 98% customer satisfaction score
- Process 20+ daily transactions flawlessly
- Participate in weekly performance reviews
Qualifications
- Immediate availability to start tomorrow
- 2+ years customer service experience
- Proficiency in Salesforce and Zendesk
- Exceptional written/verbal communication
- Ability to multitask in high-pressure environments
- New York City residency required
- Flexible schedule including weekends
- Spanish bilingual preferred