Job Description
Join our dynamic team in Jacksonville, FL! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This direct-hire opportunity offers flexible scheduling and competitive compensation in a fast-paced environment.
As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our mission of excellence. Ideal candidates thrive in collaborative settings and possess strong communication skills.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance to ensure customer satisfaction
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with sales and technical teams to address complex client needs
- Identify upsell opportunities to enhance client retention and revenue
- Adhere to company protocols and compliance standards in all communications
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal and written communication skills with strong problem-solving abilities
- Ability to work flexible shifts including evenings and weekends as needed
- Positive attitude with a focus on customer-centric solutions
- Valid U.S. work authorization and reliable transportation