Job Description
Join our dynamic team at Georgia Community Services as an Entry Level Customer Service Representative! We're urgently seeking motivated individuals to provide exceptional support to our clients in this full-time position. If you're passionate about helping others and ready to launch your career, this is your opportunity to grow with a community-focused organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to address complex issues
- Document all interactions and resolutions for quality assurance
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- No prior experience necessary – comprehensive training provided