Job Description
Join our dynamic team in San Antonio TODAY! We're urgently hiring passionate Customer Service Representatives to deliver exceptional client experiences. This is your opportunity to start your career immediately with a supportive environment, competitive benefits, and growth opportunities. No experience required – we provide comprehensive training!
As a key member of our community-focused team, you'll be the face of our brand, resolving inquiries with empathy and professionalism. Enjoy flexible scheduling, health benefits, and a collaborative workplace culture that values your contributions. Apply now and begin your rewarding career journey this week!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with support team to improve customer experience
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in weekly training sessions to enhance skills
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site shifts
- Must pass background check and drug screening