Job Description
Start your career TODAY! Omaha Connect Solutions is urgently hiring Customer Service Representatives for immediate placement in our downtown Omaha office. No experience necessary – we provide comprehensive training!
Join our award-winning team and enjoy competitive pay, comprehensive benefits, and a vibrant work culture. This is your opportunity to launch a fulfilling career in customer service with a company that values growth and development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Maintain high customer satisfaction scores
- Participate in ongoing product knowledge training
- Meet daily productivity and quality metrics
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Omaha
- Ability to pass background check