Job Description
We are revolutionizing the tech support industry, and we are looking for motivated individuals to join our New York team. This is an entry-level position featuring a $2,000 Sign-On Bonus for successful hires. No prior technical experience is required—we provide comprehensive training to turn you into a top-tier professional.
As a Technical Support Specialist, you will be the voice of our brand, assisting enterprise clients with complex technical inquiries. We value hustle, attitude, and growth. If you are ready to launch a lucrative career in the tech sector without the barriers, this is your opportunity to shine.
What We Offer:
- $2,000 Sign-On Bonus upon completion of training.
- Competitive base salary ($55k - $65k).
- Full health, dental, and vision insurance.
- Paid training program.
- Career growth opportunities into management roles.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document all customer interactions, resolutions, and feedback in the CRM system.
- Collaborate with senior engineers to escalate complex tickets and report bugs.
- Conduct remote training sessions to ensure client satisfaction and product adoption.
- Meet daily and weekly performance metrics regarding ticket resolution and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Must be authorized to work in the United States of America.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be willing to undergo a background check and drug screen.