Job Description
Join Austin's fastest-growing tech support team with immediate openings for motivated entry-level professionals! We're seeking passionate individuals ready to launch their careers in customer service without prior experience. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment designed for growth. No experience required – we provide all necessary training!
Why Austin Solutions Group?
• Industry-leading benefits package (health/dental/vision)
• Career advancement pathways
• Hybrid work options after training
• Monthly performance bonuses
• Free downtown parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot basic technical issues using our proprietary knowledge base
- Document interactions in CRM system with precision
- Collaborate with senior specialists for complex escalations
- Maintain customer satisfaction metrics above 95%
- Participate in bi-weekly skill-building workshops
- Support new product launches during peak periods
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing, web navigation)
- Ability to learn technical concepts quickly
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Austin
- Availability for weekday shifts (8am-6pm)
- No prior experience required – training provided!