Job Description
We are currently seeking a dedicated and professional Part-Time Customer Service Representative to join our team in Virginia Beach, VA. This is a Direct Hire opportunity, meaning you can expect a stable career path rather than temporary staffing. We are looking for individuals who are eager to start immediately and contribute to a high-performing team.
As a key member of our customer experience team, you will play a vital role in ensuring our clients receive top-tier support. If you are looking for a role that offers flexibility, competitive pay, and growth potential, this is the perfect match for you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product or service issues efficiently, escalating complex problems to management when necessary.
- Process orders, returns, and exchanges accurately while maintaining detailed records.
- Assist in the onboarding of new clients and explain company policies and procedures clearly.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Update customer databases and ensure data integrity at all times.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Strong verbal and written communication skills with the ability to articulate complex ideas simply.
- Proficient in using computers, CRM software, and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced, urgent environment.
- Reliable transportation and punctual attendance are mandatory.
- Flexibility to work evenings and weekends as needed.