Job Description
Are you ready to launch your career? Apex Solutions Group is urgently hiring Entry Level Customer Service Associates in Orlando, Florida. We are looking for driven individuals who want to join a fast-paced team and earn a competitive salary with a guaranteed $500 Sign-On Bonus.
As a vital part of our customer support team, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve. Whether you are new to the workforce or looking for a career change, we provide comprehensive training and a clear path for advancement.
Why Join Us?
- $500 Sign-On Bonus for new hires.
- Competitive hourly rate ($18.00 - $22.00).
- Health, Dental, and Vision Insurance available.
- Flexible scheduling and career growth opportunities.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints effectively to ensure high satisfaction scores.
- Assist customers with product information, account management, and troubleshooting.
- Document all customer interactions accurately in our CRM system.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Participate in training sessions to stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, high-volume environment.
- A positive attitude and a desire to learn.
- Ability to pass a background check and drug screen.