Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Solutions is currently seeking driven Entry Level Customer Service Representatives to join our expanding team in Chicago, Illinois. We are offering a $1,000 Sign-On Bonus for new hires who complete their first 90 days!
In this pivotal role, you will be the primary point of contact for our clients, providing technical support and ensuring they have a seamless experience with our digital platforms. We pride ourselves on a culture of growth, mentorship, and innovation. No prior experience is required; we provide all the training you need to succeed.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Generous $1,000 Sign-On Bonus
- Comprehensive paid training program
- Clear career advancement pathways
- Modern, collaborative office environment
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve technical issues related to our software and digital services.
- Document all customer interactions, account status changes, and troubleshooting steps in our CRM system.
- Collaborate with senior technical leads to resolve complex escalations.
- Stay current on product updates and industry trends to provide accurate information.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time, Monday through Friday, with occasional overtime.