Job Description
Join our dynamic team at Nexus Solutions Group, where we're revolutionizing customer experience in the tech sector. We're seeking a Part-Time Customer Service Specialist to deliver exceptional support to our growing client base in Phoenix. This direct-hire position offers flexible scheduling, competitive pay, and opportunities for growth within a forward-thinking organization. If you're passionate about problem-solving and thrive in collaborative environments, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions efficiently using CRM systems
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and maintain accurate customer records in Salesforce
- Proactively identify opportunities to improve service quality and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Support weekend and evening shifts as needed to cover peak demand periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a tech or B2B environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently while collaborating effectively in a team
- Flexible availability including evenings and weekends
- Basic knowledge of Microsoft Office suite
- Valid US work authorization required