Job Description
We're urgently hiring Part-Time Customer Service Representatives in Raleigh, NC! Join our dynamic team and enjoy a competitive hourly rate plus a $500 sign-on bonus after 30 days. This is your chance to grow with a forward-thinking company that values your skills and offers flexible scheduling.
As a cornerstone of our client experience team, you'll handle inbound inquiries, resolve issues with empathy, and build lasting customer relationships. Perfect for students, career-changers, or those seeking work-life balance. Training provided – no experience necessary!
Why Apply Today?
- Immediate start opportunity
- Paid training and ongoing development
- Health benefits for part-time staff
- Modern downtown Raleigh office
- Performance-based quarterly bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues with speed and accuracy
- Document interactions in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex problems
- Meet/exceed customer satisfaction and resolution targets
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Flexible availability including evenings/weekends
- Strong attention to detail and problem-solving mindset
- Reliable transportation to downtown Raleigh location