Job Description
Immediate Full-Time Opportunity in Charlotte, NC! We're urgently hiring a Customer Service Specialist to join our dynamic team. If you're a motivated professional ready to start immediately, this is your chance to make an impact. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Apply today and kickstart your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experience
Qualifications
- Minimum 2 years of customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; college degree a plus
- Ability to work flexible hours including weekends
- Proficient in Microsoft Office Suite
- Positive attitude with customer-first mindset