Job Description
Are you ready to launch your career in a fast-paced, rewarding environment? Apex Digital Solutions is currently seeking enthusiastic and motivated Entry Level Customer Support Associates to join our growing team in Wichita, Kansas.
We are looking for individuals who are eager to learn, driven to succeed, and ready to start working tomorrow. As a leader in the industry, we provide comprehensive training and a clear pathway for career advancement.
Why You'll Love Working With Us
- Competitive Compensation: Starting at $16.00/hour with opportunities for rapid advancement.
- Modern Benefits: Health, dental, and vision insurance from day one.
- Career Growth: We promote from within; build a future with us.
- Supportive Culture: Join a team that values collaboration and positivity.
Responsibilities
- Client Communication: Interact with customers via phone, email, and chat to provide high-quality support and resolve inquiries.
- Problem Solving: Analyze customer issues and implement effective solutions to ensure satisfaction.
- Order Processing: Accurately process orders, returns, and exchanges using internal software systems.
- Record Keeping: Maintain detailed and up-to-date customer records and logs.
- Feedback Collection: Gather customer feedback and report trends to management to improve service quality.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer experience.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience necessary; we provide full training.
- Skills: Strong verbal and written communication skills.
- Technical: Basic computer literacy and ability to learn new software quickly.
- Reliability: Must be punctual, dependable, and willing to work a full-time schedule.
- Attitude: A positive, professional demeanor and a strong desire to learn.