Job Description
Join our dynamic team at Coastal Solutions Group as an Entry Level Customer Service Specialist in Virginia Beach! We're urgently hiring motivated individuals to deliver exceptional customer experiences while launching their careers in a supportive environment. Enjoy competitive benefits, professional development opportunities, and a collaborative workplace culture that values innovation and growth. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training programs to enhance product knowledge
- Support marketing campaigns through customer feedback collection
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to learn technical systems quickly
- Proficiency with Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Team player with adaptability to changing priorities
- Valid driver's license for occasional local travel
- Passion for helping others and building relationships