Job Description
Join our dynamic team in Washington DC as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals ready to start immediately. Perfect for recent graduates or career changers seeking hands-on experience in a fast-paced environment. Enjoy competitive pay, comprehensive training, and career growth opportunities in the heart of the nation's capital.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using CRM software and internal protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Assist with special projects and administrative tasks as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided!
- Strong communication and problem-solving skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Must reside locally in Washington DC area
- Available to start within 3-5 business days
- Pass background check and drug screening