Job Description
We're urgently hiring part-time Customer Service Representatives for immediate openings in Denver, CO! Join our dynamic team where your communication skills shine. Flexible schedules available, perfect for students or professionals seeking supplemental income. Enjoy competitive pay and a supportive environment with rapid onboarding. Don't miss this urgent opportunity to grow your career while serving diverse clients across Colorado.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Process orders and maintain accurate transaction records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics including CSAT scores and response times
- Update CRM systems with detailed interaction notes
- Participate in bi-weekly training sessions
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Zendesk and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Strong problem-solving abilities under pressure
- Basic knowledge of CRM platforms
- Positive attitude with team collaboration focus