Job Description
Start your career tomorrow with PhillyConnect Solutions! We're urgently seeking motivated Customer Service Representatives to join our dynamic team in Philadelphia. This immediate hire opportunity offers competitive pay, flexible scheduling, and hands-on training. Join a company that values growth and community impact while serving Philadelphia residents. No experience necessary—bring your positive attitude and eagerness to learn!
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve service issues with empathy and efficiency
- Document interactions using CRM software
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency
- Philadelphia residency required
- Reliable transportation to Arch Street office
- Pass background check and drug screening
- Previous customer service experience preferred