Job Description
We are urgently hiring for a Night Shift Customer Service Representative to join our growing team in Charlotte, NC. If you are looking for immediate hire opportunities and a role that offers stability and growth, this is the perfect fit for you.
Our night shift team is the backbone of our customer success strategy, ensuring that our clients receive exceptional support 24/7. You will be working in a modern, high-tech environment with a culture that values hard work and dedication.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during night shift hours.
- Resolve customer issues efficiently while maintaining a professional, empathetic, and positive tone.
- Maintain accurate and detailed records of all interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to strict quality assurance standards and performance metrics.
Qualifications
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively in a fast-paced environment.