Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy immediate hire, comprehensive training, and a clear path to career advancement in a dynamic environment. Full benefits package included.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using step-by-step protocols
- Document interactions in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer literacy and typing ability
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screen
- Valid Texas ID or driver's license