Job Description
Join our dynamic team at Detroit Innovations Group and kickstart your career with an immediate hire opportunity! We're seeking motivated entry-level professionals ready to start tomorrow in our vibrant downtown Detroit headquarters. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for recent graduates or career changers seeking stability and advancement. Apply now and become part of Detroit's thriving business landscape!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to enhance service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office suite)
- Strong verbal and written communication skills
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- Willingness to complete paid training program
- No prior experience necessary - we train!