Job Description
Join Oakland's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to kickstart their careers in a dynamic environment. No experience needed – we provide comprehensive training and rapid advancement opportunities. Work alongside industry leaders in our modern downtown Oakland office with flexible scheduling and competitive benefits. Start tomorrow and build your future with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to improve service protocols
- Participate in daily training sessions to enhance product knowledge
- Support marketing initiatives through customer feedback collection
- Meet daily performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States
- Passion for customer service and technology trends
- Reliable transportation to downtown Oakland office