Job Description
Join our award-winning team at Innovate Solutions Inc. as an Entry-Level Customer Service Specialist in Jacksonville, FL! We're urgently hiring motivated individuals to deliver exceptional client experiences in a fast-paced tech environment. This full-time position includes a $5,000 sign-on bonus for qualified candidates who start before November 30th. Perfect for recent graduates or career changers seeking growth opportunities in Florida's thriving business corridor.
Enjoy comprehensive training, competitive benefits, and a collaborative workplace culture. Our Jacksonville office features modern amenities and flexible work arrangements. Don't miss this chance to launch your career with an industry leader committed to employee development and innovation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Update and maintain accurate client records in Salesforce CRM system
- Collaborate with technical teams to troubleshoot product issues
- Meet daily performance metrics including call volume and resolution times
- Participate in ongoing product training and process improvement initiatives
- Support cross-functional projects to enhance customer journey
- Document customer feedback for product enhancement recommendations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service or related experience
- Proficient in Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills
- Ability to work flexible schedule including weekends
- Basic understanding of SaaS technology concepts
- Valid Florida driver's license for occasional client site visits