Job Description
Join our dynamic team immediately as an Entry-Level Customer Service Specialist in Portland! No experience required – we provide comprehensive paid training. Perfect for career changers or recent graduates looking to break into professional environments.
At Pacific Northwest Solutions, we value growth mindset over credentials. Our supportive team culture offers mentorship, clear advancement paths, and competitive benefits including health insurance and 401(k) matching. Work in our modern downtown office with flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system
- Document interactions accurately in our database
- Collaborate with team members to improve service quality
- Participate in ongoing skills training sessions
- Support sales team with order processing and follow-ups
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Portland office
- Must pass background check