Job Description
Join CityLink Solutions and launch your career in customer service with no experience required! We're seeking motivated individuals to join our Jacksonville team immediately. Enjoy comprehensive training, competitive pay, and opportunities for growth. Perfect for recent graduates or career changers looking for a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues and process transactions
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated concerns
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training programs
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills and positive attitude
- Basic computer proficiency
- Ability to work flexible hours including weekends
- Pass background check and drug screening
- Reliable transportation to our Jacksonville office