Job Description
Are you ready to launch a successful career in Phoenix, AZ?
Horizon Tech Group is currently seeking ambitious, entry-level professionals to join our expanding team. We are a fast-paced, innovative company committed to excellence in customer support and operational efficiency. We offer a direct hire opportunity with a comprehensive benefits package, paid training, and a clear path for career advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Direct Hire: No contract agencies, just a secure long-term position.
- Growth Opportunities: We invest in our employees' development.
- Modern Environment: Work in a collaborative and dynamic office setting.
Don't let this opportunity pass you by. Apply today and take the first step towards a rewarding career in the heart of Arizona.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately document customer interactions and transactions in our CRM software.
- Collaborate with team leads and other departments to address complex customer needs.
- Assist in training new hires and sharing best practices with the team.
- Meet daily and weekly performance targets for call volume and quality assurance.
- Maintain a thorough understanding of company products and services to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Excellent verbal and written communication skills with a focus on professionalism.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and typing speed of 35+ WPM.
- A positive attitude, strong work ethic, and a willingness to learn.
- Must be authorized to work in the United States.
- Reliable internet connection and home office setup (if applicable for remote roles).